Communications

Customising Notification Templates

Learn how to customise the SMS and email notifications your clinic sends for appointment reminders, booking confirmations, and cancellations — including per-appointment-type overrides.

Letter Templates & Automated Emails

Create reusable letter templates with smart placeholders, send personalised emails or PDFs to clients, and set up automated emails for birthdays, welcome messages, re-engagement, and referral thank-yous.

Appointment Reminders, Confirmations & Cancellations

Set up automated appointment reminders, and let clients confirm, reschedule or cancel their own appointment straight from the reminder — with a notice window and staff notifications you control.

Sending a Bulk Message

Email or text a group of your clients at once — a holiday closure, a change of hours, a nudge to rebook — to everyone who has opted in.